Support

How do I contact the support team?

There are two ways to get in touch with us:

1. You can email [e-mail] directly.

2. You can submit a support request via the Invalert panel. When you're logged in, click on the Support near the bottom-left corner of the dashboard.

What information should I share?

To help us help you as efficiently as possible, please be sure to send us all relevant details:

• If your support request relates to a specific space, please make sure to include a link to it.

• Please describe the steps that you are taking, what happens when you take those steps, and what you expected to happen instead.

• If you are running into an error message, please pass along the error message in full.

• You can send us a screenshot to show us what you're seeing

When will I get a response?

We aim to respond to every message within 1 business day. At busy times this might not be possible, but we'll always get back to you as soon as we are able!